HOTEL POLICIES & AGREEMENTS
Check-in hours start at 3:00pm and run through 7:00pm Monday – Wednesday. Sunday and Thursday check-in hours are extended until 9pm. Friday and Saturday check-in hours are extended until 10pm. Check-out is at 11:00am daily.
This request can only be granted a a per situation basis. If a late check-out can be accommodated there will be a $50 fee added to the filled bill.
LATE ARRIVAL/EARLY DEPARTURE:
Rates are not adjusted for late arrival or early departure. You will be charged for the full reserved time period even if you decide to shorten your stay.
TAXES and FEES:
Woodstock Way Hotel charges the following taxes and fees
New York State Sales Tax 8%
Ulster County Room Tax 2%
Convenience Fee for the use of Credit Cards 4%
Our hotel, while in the heart of Woodstock, is located within the Catskill Mountains. Please be aware of the wildlife on the property. No animals should be fed or approached. Please make sure that all registered pets are always on a leash when outside of the room.
PARKING AT OWN RISK:
All vehicle(s) have their own private parking space. One per room reservation and must be listed on the registration at check-in. All vehicles are parked at the risk of the owner. Woodstock Way Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises. Extra charges apply.
Well behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s). An extra charge will be applied. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.
No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including continental breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.
All unreturned keys will be assessed a $35.00 dollar charge.
Checkout is 11:00am. To request a late checkout please contact the front desk. If we can accommodate the request there will be a $50 fee added to the final invoice.
Incidentals purchased after check-in (including in room beverages), will be charged upon check-out.
LOST AND FOUND:
Woodstock Way Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.
Woodstock Way Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.
RETURN OF LOST ITEMS:
We would be happy to return your lost item(s) to you by B-Post. Sorry, no UPS or FED EX deliveries. Your credit card will be charged packaging and postage, plus a 25% handling fee. A separate receipt will be mailed to you. Woodstock Way Hotel is not responsible for any item lost or misdirected during shipment by the Postal Service.
Your four-legged friends are welcome in many of the rooms on our property. If you’d like to bring your pet with you, a nightly rate of $50 per pet will be added to the room charge. Upon check-out, our housekeeping team will inspect the room. If damage from the pet is discover, a minimum charge of $250 will be assessed to the guest’s credit card. If the damage is discovered to be a larger amount then $250 the guest will be notified via email or phone and the estimated price of the fixing the damage will be charged to the guest credit card that is on file. If any pets are discovered in rooms that are not specified as pet-friendly rooms, there will be a charge of $250 assessed to the room. Your furry friend will need to leave the property unless another pet-friendly room can be assigned. All pets need to be on a leash when outside of the room and on property. PETS MAY NOT BE LEFT UNATTENDED FOR MORE THAN ONE HOUR.
NO IN-ROOM PARTY:
Woodstock Way Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe hotel experience, we reserve the right to enter your guestroom for reasonable purposes, such as for housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. Hotel staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Please contact Front Desk if you are a “Day Sleeper” or you are staying in the room due to illness. Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to hotel property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access.
Woodstock Way Hotel is a 100% Smoke-Free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, or any other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. If the presence or smell of smoke is detected in the vacated room, you will be assessed a $250.00 dollar cleaning fee.
Some of our units and all of our residences have full kitchens available for our guests use. The kitchens come equipped with necessary and specific equipment for proper a proper cooking environment. Guest is to only use the equipment that comes along with the kitchen unless approved by hotel in writing.
Our fireplaces are gas feed and can be used for our guests enjoyment. Our fireplaces do heat the rooms and become hot to the touch. Don’t not under any circumstance place items on top if the fireplace or touch the exterior of the fireplace when it is in operation or within one hour after the fireplace is turned off. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY:
You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Woodstock Way Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Woodstock Way Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a $250.00 maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Woodstock Way Hotel reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
ROOM FURNITURE / DECORATION:
It is not allowed to move or to remove furniture. Not in the room, or between rooms. It is also not allowed to move or remove the decoration or electrical appliances, or use them for personal purposes other than for which they are intended. Our staff will put everything back in its original place, and possible damage will be charged on your credit card.
Woodstock Way Hotel was built with the consideration of individual privacy. The majority of our hotel rooms and residences have independently accessible entryways along with private outdoor areas. None of our buildings have interior common corridors or stairwells. Each buildings location has been designed to maximize our guests solitude when visiting.
NEW CULTURE OF CLEAN:
New standards have been implemented with full compliance of all regulated cleanliness and safety guidelines provided by the world health organization (who), center of disease control and prevention (cdc), and state and local authorities.
• Updated employee training on cleanliness procedures for all departments
• Enhanced visible cleaning and sanitizing in all public spaces and back of house areas
• Utilization of epa-approved cleaning & disinfecting agents that kill the covid-19 virus
• Electrostatic machines for cleaning and disinfecting guest rooms between stays
• Guest room cleaning on high touch point elements (e.g. remotes, phones, light switches
STAYING Catskill SMART:
When guests are in the hotel, they will notice several additions made to our operating regimen designed to set an even higher standard of cleanliness and safety. we will remain up to date on all local and federal regulations regarding the national health crisis.
• Personal protective equipment (ppe); mandatory for staff, vendors and contractors
• Face coverings required in public areas, unless seated and eating or drinking
• Signage promoting mask wearing in public areas
• Hand sanitizer located at guest touch points throughout the hotel
• Staff with full knowledge of all local medical centers and covid testing and vaccination facilities
LESS CONTACT, MORE CONNECTION:
Woodstock Way focus has always been geared towards fast and efficient services through modern day technology. Contactless mobile technology is a service we already provide but we are happy to announce some enhancements we made to add more safety and convenience to our guests.
• Contactless check-in and check-out and lockbox access
• Mobile text communication for additional requests and services for hotel guests
• Limited employee access to occupied guest rooms; based on guest preference
• Detailed guest communication on new health protocols; pre-stay emails and on our website