TERMS AND CONDITIONS

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Pet Policy:  Our four legged friends are welcome in many of the rooms on our property. A nightly rate of $50 will be added to the room charge and a $200 refundable deposit will be taken at check in. Once the room is cleaned and inspected the full refund of your deposit will be created to your card if no damage to the room or furniture is discovered. Any pets discovered in rooms that are not specified as pet friendly rooms, there will be a charge of $250 and our fury friend will need to leave the property unless another room can be assigned that does except pets. All pets need to be on a leash when outside of the room and on property,

Extra Guests: Some rooms on our property can accommodate more then they allotted 2 guest per room standard rate. Additional guests beyond the standard 2 guest per room fee will be billed at $75 per evening. No extra fees will be charged to children under the age of twelve (12) years of age.

Check-In/Check-Out: Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.  Please be aware early arrival and la1te check-out requests CANNOT be guaranteed.

Late Arrival/Early Departure: Rates are not adjusted for late arrival or early departure.  You will be charged for the full reserved time period if you decide to shorten your stay.

Smoking: The Woodstock Way Hotel is a smoke free property.  Smoking is not permitted in guest rooms or any other indoor areas of the resort.  A $250 cleaning fee will be applied to the credit card on file if it is determined that any presence of smoking exists.

Wildlife: Woodstock Way though in the town center is located within the Catskill Mountains. Please be aware of the wildlife on the property. No animals should be feed or approached. Please make sure all register pets are always on a leash when outside of the room.

Wireless Internet Access: High speed wireless internet is complimentary throughout the entire property.  Reception will vary based on your device. The quality of reception does not constitute a refund or discount of stay.

Missing Items: The cost of missing items from a room will be charged to the registered guest.

Loss of Property: The Woodstock Way Hotel is not liable for damage to or loss of any personal property.  If you misplace an item, please contact the Front Desk and we will check Lost & Found.

Registered Guests: All are welcome at Woodstock Way Hotel during the hours of 7AM – 10pm daily. Unregistered guests are not permitted on the property during the off hours and if discovered will be asked to leave immediately.

Parking: Each room has its own private parking space. One parking space per unit. Groups requiring more than parking space will need to inquire with management if additional parking is available and if it is not the automobile will be to be parked off site.

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CANCELLATION POLICY

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100% of your room charged will be collected at the time of booking to guarantee the room(s).  All incidental charges and remaining balances will be charged to the card on file at check out. If you would like to arrange an alternative form of payment for your remaining balance (i.e. cash or a different card) please present it at check in.

Cancellations and changes made 30 days or more before check in will receive a full refund minus a $50 fee per room booked.

Cancellations and changes made 29 to 15 days before check in will receive a full refund minus a $100 fee per room booked.

Cancellations and changes made 14 to 3 days before check in will receive a full refund minus a $250 fee per room booked.

Cancellations and changes made less than 3 days prior to check in are subject to the full cost of the stay.  No-shows and early check outs will not be refunded.

All cancellation requests must be emailed to reservations@woodstockway.com to receive a refund.